Returns & Refunds

Cancelling an order

You can cancel your order within 2 hours of your order being confirmed. To cancel, message us on WhatsApp at +92 309 5986918 with your order number. Cancelled orders are refunded in full to your original payment method.

After 2 hours, your order is prepared for dispatch and can no longer be cancelled.

Refund requests: within 1 day of delivery

All refund and return requests must be made within 1 day (24 hours) of delivery. Message us on WhatsApp at +92 309 5986918 with your order number and a photo of the product and packaging.

No refunds are given for requests made more than 1 day after delivery.

Damaged, wrong or missing items

If your order arrives damaged, you receive the wrong product, or an item is missing, tell us within 1 day of delivery. We will send a replacement or refund you in full, at no extra cost to you.

Opened or used products

For hygiene and safety reasons, we cannot accept returns of skincare products that have been opened or used, unless they arrived damaged or incorrect.

Unopened products

Unopened, unused products in their original sealed packaging can be returned if you contact us within 1 day of delivery. The return delivery cost is paid by the customer, unless the item was damaged or incorrect.

How refunds are paid

Approved refunds are paid to your original payment method. Delivery charges are not refundable, except for cancelled orders and damaged, wrong or missing items.